Delivery & Returns Policy
Delivery Rates
Delivery Method | Delivery Fee |
---|---|
First 1.5 kg (Island-wide Delivery) | Rs. 450 |
Additional 1 kg (Island-wide Delivery) | Rs. 150 |
Delivery Time: 1-2 days
Delivery delays may occur due to invalid addresses or unforeseen circumstances.
Delivery Partner: Prompt Express
International Shipping: Not available at this time.
General Return Policy
We prioritize customer satisfaction. If you are dissatisfied with your purchase, you may return it for an exchange or refund. Please refer to our detailed Return Policy for further information.
Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., defective or incorrect items).
Returns and exchanges will be processed within 7 business days of receiving the item.
Refund Policy
If your product is found to be defective, damaged, or incorrect upon delivery, please contact us within 7 days of purchase.
- Product must be returned in original packaging.
- Product must be unused and undamaged.
- Original tags (if applicable) must be included.
Refunds will not be issued for changes of mind or personal circumstances.
Exchange Policy
Products can be exchanged for a different size or variation (subject to availability) within 7 days of purchase.
- Product must be returned in original packaging.
- Product must be unused and undamaged.
- Original tags (if applicable) must be included.
Exchanges are permitted once, provided all conditions are met.
Contact Us
Email: info@nishikigoi.lk
Phone: +94 76 007 9696